In 1997, Hay/McBer
Research and Innovation Group did a study on the success of salespeople within
a large national insurance company, and they found that the leading sales
generators were self confident, showed initiative, and had empathy. Those
emotionally intelligent people benefited greatly, securing policies with an
average worth of $114,000 compared to their low EQ counterparts who only
averaged $54,000. That is a huge deficit for those who are not emotionally
skilled, and a big difference in tax bracket.
Therefore, it is safe to
say that the higher a person plans to travel up the organizational ladder, the
more important it is to have emotional intelligence because the entire
organization feels the decisions when leaders make them from high above.
Although, supervisors at
all levels influence the bottom line, and could benefit from emotional
intelligence training. A 1999 study conducted by The McClelland Center at a
manufacturing plant found decreases in lost-time accidents and less grievances
after supervisors trained in emotional competency. The results found by the
research division at Hay Group showed that EQ training produced production
results that year that exceeded expectations by $250,000.
Clearly, employees are
more productive and feel better about themselves and their jobs when their
leaders are reliable, rational problem-solvers, trustworthy, empathetic,
supportive, and genuinely likable.
people find success because they make great leaders, who excel in employee
relationships, and easily adapt to new challenges, shifting environments, and
varying personalities. They listen and consider staff feedback, they
communicate effectively with their peers and subordinates, and they collaborate
to accentuate their strengths and the people they lead, so that no one’s
weaknesses are on display.
In addition, leaders with
emotional intelligence do not look to sabotage anyone or any situation, even
when someone on their team is difficult, and that is because they do not hold
grudges or even entertain the idea of bitter grievances. In fact, leaders with
high EQ have the ability to neutralize toxic people in a healthy way, so that
They are also valuable
because they bring in customers, and they keep the client relationships solid
through consideration, empathy, respect, and harmony.
Emotional intelligence is
powerful. People with high EQ make an average salary that is $29,000 more a
year than the emotionally weak. They are among every company’s top performers.
They get more work done with fewer resources. They are healthier in their
personal lives, and that health has a positive influence on their work lives.
They get more sleep, they have more energy, and they have a wider network of
business associates and friends.
If your EQ needs some
work, there is plenty of hope. The brain is highly adaptive organ, and as you
practice any new skill, your mind builds bridges to it, so that you can get to
your destination easier in the future. In time, the new path becomes so clear
that healthy habits form.
Keep reading to find out
how to train your brain to reach for rational solutions, instead of highly
charged emotional decisions, which are hardly decisions at all.
On the other hand,
you cannot learn to have a higher “IQ” because your intelligence
quotient has nothing to do with the amount
of knowledge you gain as you mature, but rather how quickly you adapt and
learn, and that is hardwired into your brain. Therefore, you are stuck with
your IQ, but your EQ can grow stronger through diligent effort and ambitious