For this assignment, I am going to explain why promoting
equality and diversity is important for individuals with different needs and
the skills and personal attributes for professionals when taking care for
individuals with different needs. I will also be analysing the impact of
preventing discrimination for individuals and how being discriminated against
can affect someone emotionally and physically. I will also assess different
methods that professionals may use when building relationships and establishing
trust with individuals with different needs. I will also evaluate the success
of promoting anti- discriminatory practice for the specific three individuals I
Explain the importance of promoting equality and
diversity for individuals with different needs (p1)
Equality is making sure individuals, or a group of people
are treated equally and making sure they are not being treated unfairly or differently.
An example for equality is treating a Muslim woman to same as other people.
Equality is important in the health and social care sector because it will help
everyone to feel valued and indifferent, if everyone was not treated equally,
it will cause problems and some people would not like to be in an environment
where everyone is not treated equally in health and social care. Diversity is a range of things that are different,
and diversity is to respect cultures and beliefs of other people. An example of
diversity is respecting a Muslim woman’s religion, culture and beliefs. If
everyone was not respecting someone’s culture, religion or culture, then it
will cause problems and you won’t be able to meet their needs when taking care
of them. Different people with different needs are social needs, emotional
needs, physical needs (food, drink, shelter, sleep and oxygen), hearing and
visual needs, spiritual needs and safety needs (fear, danger and threats). Professional roles at health and social care
sector will need to meet different needs with different people when taking care
of them. If they don’t meet their needs, it will cause a massive problem and it
will make people with different needs feel uncomfortable. This will affect
people with different needs in their everyday lives because it will become hard
for them to live on longer and they may get depressed and think negatively
about themselves, which may lead to injuries or death.
It is important to promote equality and diversity, so
everyone is treated equally, and they have the rights by law and if we don’t follow
the Equality Act 2010 by not treating everyone equally then this is breaking
the law and we could be punished. Treating people fairly makes them feel
respected and valued, which makes them feel good about themselves, but if we
don’t treat them fairly, they could be affected for a long time by not having
confidence in themselves and they may lose a sense of whom they are, so this
can cause a longer period of time to recover. It is important to respect
different cultures and beliefs of other people because if we all respect others
cultures we will learn from each other
about their culture and in health and social care , you need to
understand different cultures and beliefs, so you can meet their needs when you
are taking care of them. This will benefit our society as it can motivate
creativity and drive innovation. Also, it can help the society learn and
understand about different cultures, beliefs and religions.
I have seen
Analyse the impact of preventing discrimination for
individuals with different needs (m1)
Discrimination is treating someone or a group of people
differently from others for reasons such as age, gender, race or religious
beliefs. For example, a man being rude or hostile to someone else who is
Chinese. There are four different types of discrimination which are unfair
discrimination, direct discrimination, indirect discrimination and positive
Unfair discrimination is when someone is being treated
unfairly compared to others or someone else. An example of unfair
discrimination is when a woman is getting less payment compared to other men
who are doing the same job as the woman. Unfair discrimination will make
someone feel unvalued and uncomfortable around people that are discriminating
Direct discrimination is when someone is being rude or
offensive to someone else as they see them as being different. For example, a
student being rude and offensive to another student by names. Direct discrimination will make a person feel
less confident about them and in fear of others around them.
Indirect discrimination is when someone is being nice to you
but they can be disrespectful towards u in a jokey way. For example, a boss may
seem friendly towards his staff, but may seem disrespectful towards them in a
jokey way. Indirect discrimination will make a person insecure about
themselves, stress or anxious
Positive discrimination is when a decision is made for
someone else’s because there is something different about them. For example, a
teacher helping a student to read, when the student can actually read without
help. Positive discrimination can make a person feel less self-esteem and
Discriminating will harm someone and it is important to
prevent discrimination in the health and social care sector as discrimination
could lead to abuse or malpractice, so it is important that the care workers or
service providers understand why it is important to avoid discriminatory
language and behaviour. They could prevent discrimination in
health and social care sector by respecting someone; think before saying
something and not joking or being rude around about their race, age or gender. I believe discrimination is wrong because you
shouldn’t judge others for who they are or where they came from and it will
make them feel insecure, hurt or anxious of whom they are. In my opinion,
discrimination can cause many problems such as racism, sexism or stereotypes,
which will stop everyone being treated fairly and equally.
There are many ways to prevent discrimination, which are
access, diet, support and the use of advocacy services. Access can help prevent
discrimination by having wide corridors, disabled toilets, wheel chair or
hearing loops for different people to have access to go somewhere. Diet can help prevent discrimination by
giving a choice for people with medical conditions or cultural preferences.
Support can help prevent discrimination by having translators, leaflets with
different languages on it or interpreters. The use of advocacy services can
help prevent discrimination by having an advocate speaking on behalf of someone
else who cannot speak. The consequences of there not being discrimination among
people with different needs will feel depressed, anxious, stress, angry, loss
of confidence, loss of self-esteem, injury and death and losing sense of who
you are, which leads to longer recovery time.
Evaluate the success of promoting anti- discriminatory
practice for specific individuals with different needs. (D1)
The specific individuals I have selected with different
needs have linked to anti-discriminatory practice. Anti-discriminatory practice
is preventing unfair treatment of an individual’s sex, gender, race or culture.
Promoting anti- discriminatory practice is important as it will help professionals
identify individual’s problems or concerns and it helps them to be positive in
their practice about diversity.
Patrick Green is 26 years old, attends a martial arts club
and lives with his partner, James. Patrick found that James had a relationship
in the past with someone who was HIV positive. Patrick was worried about his
sexual health and he does not use condoms.
Patrick spoke to his
trainer about his problems. His trainer got Patrick’s permission to place a
meeting with a sexual health advisor, Simon; he did not discuss Patrick’s
problems to anyone as it is a confidentiality case. Patrick told Simon his
problems and was worried that he wouldn’t be able to go to his club if he had
However, Simon told
Patrick that all information will be confidential, and it will not affect his
status in his club. Simon asked Patrick to make an appointment with him and to
bring along James. Simon told Patrick to use free condoms as it will protect
them during relations. Simon got them to have a blood test for each of them and
they got tested positive for HIV. They have also discussed with their G.P, who
will prescribe antiretroviral treatment.
The G.P is producing a treatment plan to make changes in
their lifestyle involving the counsellor and a nutritionist. The G.P told them
that their matter and all information will be confidential, so they don’t have
to worry about their landlord about their health status as they live in a
private rented accommodation.
The success of promoting anti-discriminatory practice for
Patrick Green, who has sexual health problem, has gotten help and advice from
his trainer who treated Patrick equally and wasn’t disgusted about Patrick’s
relationship, or his problems. The sexual health advisor treated Patrick equally
and wasn’t rude or hostile towards him as he is a homosexual. The G.P also
treated him equally and has Patrick’s matter as a confidentiality case and got
Patrick to not worry about his landlord or his club.
Alice Fernandez is 74 years old, attends an over – 65s
aerobics class, an alcoholic and lives alone since her husband died from liver
cancer. Her alcohol intake has increased since her husband died and takes
anti-depressants which are making her lethargic.
The manager from her class told her about her alcohol intake
and the strong smell of alcohol when she is attending class, which is causing
the trainer and class members distress. Alice feels she is being judged by the
class members and is distresses on several things. The manager has suggested
attending the local meeting of Alcoholics Anonymous, but Alice refused if she
cannot attend the aerobics class.
The manager has advised Alice to visit her G.P to discuss
about the effects of anti-depressants but she finds personal expression
difficult to express and share, so the manager is accompanying her on her next
visit as an advocate. Also, he advised her to meet a bereavement counsellor
about her alcohol intake. Alice visited the G.P and a nutritionist to support
Alice in eating the right food. The G.P has taken blood tests to measure her
liver function and found a problem and referred her to a specialist consultant
at NHS trust.
The G.P suggested Alice to stay in a sheltered
accommodation, so she could get support and she agreed but has requested the
manager as advocate, but the manager didn’t have time so the G.P got a
volunteer advocate to support Alice and a housing association representative to
discuss her wants, needs and wishes.
The success of promoting anti-discriminatory practice for
Alice Fernandez, who has gotten help from her manager when she told him her
problems. He did not want to discriminate against her, so he treated her
equally and fairly and gave advice to her. The manager was her advocator when
she went to visit her G.P. Having her manager as an advocate help to prevent
discrimination in care as an advocate will speak for someone else who cannot
speak for themselves. The advantage of having an advocator can help Alice as
she cannot express her problems herself to her G.P. The disadvantage of having
an advocator can cause some misunderstandings when talking to a professional as
the advocator may not understand the problems or worries of someone else. The
G.P was treating her equally, fairly and was supporting Alice and helped her.
The G.P also got a nutritionist to support Alice in eating more healthily by
creating a diet for her. This helped prevent discrimination in practice as a
diet is a choice for people with medical conditions or religious requirements.
A diet was created for Alice to help her to eat healthily and stopping her from
eating junk food as she prefers to spend her pension on her habit rather than
on healthy food. The advantage of having a diet can help change Alice’s
lifestyle and her habit on drinking alcohol and eating junk food as it does
cause liver problems. The disadvantage of having a diet may get Alice to hate
the diet and not follow it properly.
Maria Montanelli is 34 years old, a primary school teacher,
attends a flower arranging class and lives with her 96-year-old mother, who has
dementia. She is lacking her sleep and it’s affecting her teaching duties as
she is taking care of her mother.
Her G.P has been reviewing her records and noticed there had
been no improvement with the tablets she’s been taking for over a year. He
suggested a referral to a counsellor to find methods of falling asleep
naturally. He also suggested a referral
to social services with her mother being placed in a nursing home that
specialises dementia care. She agreed of both her mother’s and her own needs by
a social worker.
A volunteer interpreter has been attending all sessions
where decisions are made. However, night sitters were not available due to lack
of funding and this affects the cooperation between Maria and her support
workers. The social worker got Maria to have support from a community care
assistant helping her mother with dressing and personal care.
Maria has discussed her concern with her trade union
representative and the head teacher in a meeting. Maria has been allowed to
take some compassionate leave until she has been completely recovered and the
head teacher agreed with the representative that she will not be discriminated
against when she gets back to work and reduced the hours she works for as a
The success of promoting anti-discriminatory practice for
Maria, who has gotten help from her G.P when he noticed there, was no
improvement from the tablets she’s been taking. The G.P advised her and treated
her fairly and equally. The social worker did help her and her mother with
their needs. Having a volunteer interpreter has prevented discrimination in
care as they provide support and help. the advantage of having a volunteer
interpreter can help Maria and her mother understand the situation they are in
as they provide information and resources. The disadvantage of having a
volunteer interpreter may cause some misunderstandings if they don’t provide a
wide range of information or resources. The head teacher and the trade union
representative have helped her with her situation about her work and they did
not discriminate her.
Explain the skills and personal attributes necessary for
professionals who care for individuals with different needs. (p2)
A Skill is to be able to do something well by undertaking a
task, for example giving a patient an injection correctly. Personal attributes
are qualities that make a person for who they are for example their personality
can be kind and calm. There are many different types of skills such as people
skills, communication skills and observation skills. People skills are to help
service providers or professionals to get on with other people and develop
relationships with them. They use empathy, patience, and flexibility, a sense
of humour, honesty, engendering trust and problem solving skills. Communication
skills are the ability to express, understand or share ideas, develop positive
relationships with people and feelings effectively by using appropriate
language, a good tone of voice and active listening and responding. Observation
skills is to be able to notice something wrong or changes by looking at how
they talk, walk, their behaviour, their physical conditions and any signs or
Compassion in Practice is a strategy used for nurses, care
staff, midwives and G.Ps. There is a key part of taking care of someone and
supporting them, which is called the 6Cs. The 6Cs is a programme to provide a
good quality care. The 6Cs was launched in December 2012 when Mid Staffordshire
Hospital and Winterbourne View was failing of taking care of people with
learning disabilities and autism.
Looking after a person and meeting their needs and improving their
health. For example, taking care of a person who recently had surgery on
Being alert of a person’s needs and wanting to help them with their
wellbeing or problems.
Being able to understand a person’s needs and meeting their needs by
using effective care with knowledge.
Being able to pass on or getting information between two or more
people that are taking care and supporting a person.
Being able to do the right thing for people being cared for using
personal strength and vision.
Being determined to improve and meet the needs of people and care.
For example, a nurse helping a patient with their needs and problems.
There are many professional roles in health and social care
to help people with these different needs such as doctors, nurses, GP, midwives,
Doctors examine, diagnose and treat patients with different
needs, diseases, conditions and they provide treatments in medication, surgery,
or therapy. Doctors use people skills to be able to get a patient to open up to
them about their problems. They also use communication skills to be able to
understand what the patient is saying and to build a positive relationship with
their patients. Finally they use observation skills are to be alert about their
patient’s condition or changes to help them take care of them.
Nurses treat patients who are sick and injured and they offer
advice and emotional support to patients and their families and helping doctors
diagnose patients and provide advice .Nurses use communication skills to be
able to understand and respond to patients and the patient’s family, they would
know if there is anything wrong with the patient, people skills is used to be
able to have patience and help people overcome anxiety or any problems and they
have to show empathy towards others as it helps people know that you are there
for them and they use observation skills to help them notice any changes or
changes by looking at how their patient talk , walk , pale and their behaviour.
GPs treat all common medical conditions and they refer
patients to hospitals and other medical services for serious and specialist
treatment. GPs are there for patients to ask for advices or about their health
and they focus on the health of a person based on their physical health and
emotional health and wellbieng.GP use communication skills to be able to know
more about their patient by having normal conversation as it will help them see
what is wrong with them and solve their problems, observation skills is used to
notice any changes of the patients.
These skills are important for professionals who take care
for people with different needs because it will help the professionals
understand and meet the needs of different individuals and help them overcome
their problems or worries.
Assess different methods professionals might use when
building relationships and establishing trust with individuals with needs. (m2)
There are different methods for professionals to use when
building relationships and establishing trust with individuals with needs. Establishing
trust is gaining other people’s trust by communicating effectively or using an
empathetic approach and being honest towards a person. Professionals can build
relationships by using body language, tone of voice, eye contact, and face expression,
listening and responding.
Also, they can build relationships by using people skills,
communication skills and observation skills. People skills are to help the
professionals get on with other people by using empathy, patience, engendering
trust, flexibility, a sense of humour, negotiating, honesty and problem
Empathy is to be able to share and understand the emotions
and feelings of others such as happiness, sadness or scared. The advantage of
this, is being able the understand their emotions and help them feel better if
they feel sad or anxious about something. The disadvantage of this, is being misunderstood
of their feelings and mislead their situation.
Patience is to be able to accept problems without becoming
annoyed or angry in a problematic situation. The advantage of this, is being
able to have time to think and evaluate a situation, while things calm down.
The disadvantage of this, is missing out important information or opportunities
to act if things get too tense.
Engendering trust is to be able to get people to have trust
in you. The advantage of this, is being
able to have a good relationship with patients and identifying what their
worries or needs are. The disadvantage of this, is taking a long time to gain
trust and its easy to lose trust when making a wrong decision.
Flexibility is to be willing to change your own plans fit in
and getting along with others. The advantage of this, is being able to get help
from others if necessary. The disadvantage of this, is getting too busy with
others that you won’t have time to relax yourself.
A sense of humour is to be able to have a funny conversation
with a patient. The advantage of this, is getting a patient to relax and feel
more optimistic when they leave. The disadvantage of this, is going too far
with a joke that may hurt them emotionally.
Negotiating is to be able to get two people with different
interests or view of points to reach an agreement. The advantage of this, is
being able to work together and helping each other, for example a doctor and a
nurse helping each other out. The disadvantage of this could lead to arguments
with one another.
Honesty is to be able to be open and truthful. The advantage
of this, is being able to identify a patient’s problem or worries and there
will be good environment around them. The disadvantage of this, may cause a
patient to be uncomfortable around you.
Problem solving is to be able to answer and resolve a
problem. The advantage of this, is being able to get more people to depend on
you and its better when problems are solved. The disadvantage of this, is not
answering the problem correctly or answering half-heartedly can cause even more
This will help patients have trust in the professionals,
build relationships between them and it will help the professionals identify what
problems the patients have or what their needs are, it can be easier for them
to meet their needs or helping them by providing care and support. It will also
make the patients feel better and more optimistic when they leave. There are ways to establish trust with
individuals by communicating openly and effectively, trusting each other, not
placing any blame on individuals, being honest and feeling empathetic towards them.
Communicating openly and effectively will help build a
relationship and trust between professionals and a patient as they will understand
each other. Trusting each other is important to build a positive relationship
between a patient and a professional because the patient will believe the
professionals are reliable and they will feel safe with them emotionally and
physically, which means it is easy for professionals to identify what their
problems or worries are. It is important to have an eye contact with the
patient because they will know that the professional is listening, focused and
paying attention to what the patient is saying, so they respond on how they can
help to solve their problems or meet their needs. It is important to use an
accurate tone of voice so that the patient will think you are being friendly