This presentation is
carried out to analyse the significant observations made during the mystery
call audit with Singtel Call Centre.

In this presentation, we will be covering our Objective, Important Information
and Key Areas of Focus. We will then
be covering more in depth of the Audit Findings.

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4.1 Our Objective

The Objective of
this audit is to obtain reasonable assurance that Singtel Call Centre is still providing
great quality support and services for all customers be it via online or
through phone calls.This presentation is
carried out to analyse the significant observations made during the mystery
call audit with Singtel Call Centre.

In this presentation, we will be covering our Objective, Important Information
and Key Areas of Focus. We will then
be covering more in depth of the Audit Findings.

 

4.1 Our Objective

The Objective of
this audit is to obtain reasonable assurance that Singtel Call Centre is still providing
great quality support and services for all customers be it via online or
through phone calls.